ISO 20000 will ensure you stay ahead in today’s online world. Your business needs to meet with the increasing client and business demands for consistent, quality and cost effective IT services.
Secure your place in the IT Service market and gain global recognition.
This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.
ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as Microsoft's Operations Framework.
ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2).
Implementation of ISO 20000 could result in:
> Reduce risk, cut costs and generate higher profit
> Improved efficiency, reliability and consistency of IT services
> More focused and consistent documentation processes
> Increase managerial control and responsibilities, increasing ownership
> Providing more structured opportunities for continual improvement
> Help you set up transparent and optimized IT service management systems
> Ensure your company meets with the high demands of IT governance
IT is essential for delivering business today. Increasingly questions are raised with regards to the compliance of IT services and meeting the requirements of businesses and customers. IT service management systems are a recognized solution to this problem. They help to demonstrate both internally and externally that a business is meeting best practice. ISO 20000 takes a comprehensive approach to IT service management and defines a set of processes needed to deliver an effective service.
“ISO 20000-1:2011 is the formal specification for IT Service Management. It clearly defines all the requirements you need to deliver managed IT services of an acceptable quality for your customers.