ISO 9001 is the ultimate global benchmark for quality management and a critical tool for boosting your company’s success, profitability and market potential. Quality management systems, focuses mainly in terms of quality and services provided by you to clients and ensure that your company process are fine tuned to meet international standards.
ISO 9001 sets out the steps necessary to adopt a quality management system. It is designed to help organizations ensure they meet the needs and expectations of both customers and other interested parties, based on internationally recognized quality management principles set out by the International Standards Organization (ISO).
ISO 9001 is what is known as a ‘generic standard’ – this means it can be applied to any organization no matter its size or complexity.
By focusing on your customers’ experience, ISO 9001 will better equip your business to meet their needs, improving the customer focus throughout the business. ISO 9001 benefits include:
> Process Improvements
> Competencies & Learning
> Customer Satisfaction
> Return on Investments
The quality management principles are:
> Customer Focus
> Engagement of People
> Process Approach
> Evidence-based decision making
> Relationship management
Certification shows that your organization's quality processes have been audited against the ISO 9001 standards with third party certification bodies offering independent confirmation that an organization's management systems meet the requirements of the standard.